FREQUENTLY ASKED QUESTIONS

How do I track my package?

You will receive a confirmation email and tracking information after your order is processed.

Can I return an item? Do you issue out refunds?

As of right now, all sales are final and we will not issue a refund with your order. If there is a problem with sizing, you may reach out to us via email or social media in order to receive an exchange. If there are any signs of use, the item is not eligible for exchange. You will also be held responsible for shipping both the item you are returning and the new item you would like to receive. 

If you still have any questions or concerns please email us at oldsoulneverfold@gmail.com or visit our Instagram page @oldsoulneverfold. Someone will get back to you as quickly as possible. Thank you!